We’re always here to help. If you have a question or query, please don’t hesitate to contact us. We’re delighted to assist you at any stage of your browsing, shopping and ordering. We also love to hear any feedback or comments you have, so get in touch whenever.


By telephone:
0344 770 5838
Monday – Saturday 9.00am – 5.30pm
Sunday and selected Bank Holidays 11.00am - 5.00pm

Easter opening hours:
3rd April - Good Friday - 11.00am to 5.00pm
4th April - Saturday - 9.00am to 5.30pm
5th April - Easter Sunday - Closed
6th April - Easter Monday - 11.00am to 5.00pm

Normal opening hours resume from Tuesday 7th April

Calls are charged at a national landline rate;
Calls from other service providers may differ and mobiles may differ.

By email:
For order enquiries:
For all other Customer Services related enquiries:

By post:
Guest Services Department,
Jacques Vert Group,
Webber Pavilion,
Seaham Grange Industrial Estate,
County Durham,