DELIVERY
PRE-CHRISTMAS DELIVERY

Click here for our Christmas Delivery Information

 

GENERAL DELIVERY TERMS

We will deliver your order to the address you request at checkout when placing your order. You can select to have your order sent either to your home address, work or a friend’s address. The alternative delivery address must be in the UK. All deliveries are subject to stock availability and authorisation of your payment. We are unfortunately unable to specify the time the goods will be delivered to you. Stock permitting, all orders placed online are usually dispatched to arrive with UK customers within 5 working days from when the order was placed. Please note that during sale period, delivery may take slightly longer due to increased demand.

Our main courier is Hermes in the UK; however we occasionally use other reputable courier services when necessary.

If you are out, Hermes will leave a delivery note at your designated delivery address confirming they have attempted a delivery. They will then attempt to contact you to rearrange delivery. There is also a contact number on the delivery note which you can contact to arrange a delivery time suitable to you.


Order Tracking
A tracking email will be sent when your order is shipped with our carrier. This tracking email will be sent separately from our confirmation of despatch email. It will detail your tracking number for the parcel and a portal where you can track the progress of your order. If your order contains 2 or more parcels a separate tracking email will be sent for each parcel shipped.

 

DELIVERY OPTIONS

UK Standard Delivery - £2.99
Orders will be despatched within 2 working days and goods should be delivered within 3 working days of despatch.

UK Express Delivery - £5.00
If your order is placed between Sunday 12:00pm and Thursday 12.00pm, your order will be dispatched within 24 hours (excluding Bank Holidays). Orders placed after 12.00pm Thursday onwards will be dispatched on Monday. Express delivery is not available in some remote areas of the UK, Northern Ireland or Isle of Man, and is available on UK deliveries only.

Delivery to Countries outside of UK - £10.00
Orders will be despatched within 2 working days. We aim to deliver within 10 working days of your order being placed if ordering for delivery to; EIRE, Belgium, France, Germany, Netherlands and Spain.

BFPO addresses - FREE
Orders will be despatched within 2 working days. We aim to deliver into RAF Northolt within 10 working days of your order being placed.