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Delivery & Returns
DELIVERY & RETURNS

General Delivery Terms

We will deliver your order to the address you request at checkout when placing your order. You can select to have your order sent either to your home address, work or a friend’s address. The alternative delivery address must be in the UK. All deliveries are subject to stock availability and authorisation of your payment. We are unfortunately unable to specify the time at which the goods will be delivered to you, however stock permitting, all orders placed online are usually dispatched to arrive with UK customers within 5 working days from when the order was placed. Please note that during Sale and promotions, delivery may take slightly longer due to increased demand.


Delivery Options:

UK Standard Delivery - FREE.
Orders will be despatched within 2 working days and goods should be delivered within 3 working days of despatch. UK Standard Delivery is currently FREE irrespective of the number of items ordered.

UK Express Delivery - £5.00
If your order is placed between Sunday 12:00pm and Thursday 12.00pm, your order will be despatched within 24 hours (excluding Bank Holidays). Orders placed after 12.00pm Thursday onwards will be despatched on Monday. Express delivery is not available in some remote areas of the UK, Northern Ireland or Isle of Man, and is available on UK deliveries only. Express Delivery cost is £5.00.

Delivery to Countries outside of UK - £10.00
Orders will be despatched within 2 working days. We aim to deliver within 10 working days of your order being placed if ordering for delivery to; EIRE, Belgium, France, Germany, Netherlands and Spain. European delivery outside of the UK cost is £10.

BFPO addresses - FREE.
Orders will be despatched within 2 working days. We aim to deliver into RAF Northolt within 10 working days of your order being placed.

Region Option Delivery charge
UK including Channel Islands Standard Free P&P
  Express £5.00
Isle of Man, Highlands, Scilly Isles, Northern Ireland & BFPO Standard Free
Outside of UK: EIRE, Belgium, France, Germany, Netherlands, Spain European Standard £10.00


Returns Policy

We want you to be completely happy with your Jacques Vert purchase. If you are not entirely satisfied, you may return the items to Jacques Vert for a full refund of the purchase price, provided that:

  • The products are returned complete
  • Are in perfect condition and unused
  • And with the original packaging within 14 days of your order being placed.
  • Items must always be returned in original condition
  • We cannot accept the return of items where there is evidence that the following instructions have not been followed:

    Clothing: When trying on clothing please ensure that you are not wearing any make-up, fragrance or deodorant that may leave a scent or mark.
    Jewellery: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratches; store in a non-abrasive box or pouch. Do not use force.


  • Returns

    When returning items please follow these instructions

  • In the Returns section on your Delivery Note, tick the Refund Box.
  • Write the address on the front of the parcel.
  • Take the labelled parcel to your nearest Post Office and pay the appropriate postage back to the UK.
  • We strongly recommend that you send your return by a ‘signed for on delivery’ postal method.
  • The parcel remains the customers’ responsibility until it reaches us. Customers will receive an email confirming receipt of their parcel once it has been accepted back into our warehouse.
  • And with the original packaging within 14 days of your order being placed and 7days of the parcel being received
  • Please allow up to 7 days upon receipt of the parcel into our Warehouse for your return to be processed and your money refunded.
  • Returns postage will only be refunded if the product is faulty.

  • Please note, products cannot be exchanged or refunded at our concessions or stores. If you do not have the address label then please return the parcel to:

    Jacques Vert Group
    Unit 1
    Bowburn Northern Trading Estate
    Durham Road
    Bowburn
    Co. Durham
    DH6 5PF
    United Kingdom




    Return with Collect+



    UK customers can also return their order via the Collect+ service. Collect+ has parcel drop points in 5,250 local stores in the UK, open early 'til late and 7 days a week, so you can return items at a time and place that suits you.

    Go through the same process detailed in our 'Returns' section of the website. Visit the Collect+ website (www.collectplus.co.uk/JVG) to purchase and print a returns label.

    Take your parcel to any of the 5,250 local convenience stores offering Collect+ services. You'll receive proof of postage and a code to track your return online.

    Please note: You cannot return a parcel via Collect+ to your local Jacques Vert Group store.

    You can find your nearest local convenience store offering Collect+ services at www.collectplus.co.uk.



    The above is in addition to your statutory rights, which remain unaffected. We shall not be liable to you or any third party for any indirect or consequential loss or damage.